FAQs
For orders required to be delivered from 9:00 am to 9:00 pm, seven days a week, the fee is 3 dinars in Jordan. If your order falls outside normal business hours or delivery locations, we will add additional fees.
We will contact the sender first to inform them about the situation. If the sender refuses to reveal their identity, we’ll try our best not to disclose any information unless the situation escalates.
Of course! You have done your part to make someone happy, so let us handle the rest! As long as you can provide us with the correct mobile number to reach the recipient, we will contact them to arrange the best location and time of delivery (we promise we won’t ruin the surprise either). Alternatively, you can also provide us with a Google Map link to be placed under the recipient address details even if you don’t know the exact delivery details.
We will contact you again in the hope that you can help us track down the recipient at an alternative location or through another contact number. Red Roses Flower will find a way to deliver your gift(s) wherever the recipient is without ruining your surprise!
We try our best to offer our customers a wide variety of online payment options; Visa, and MasterCard. We use the latest technology to make sure that your online payment details are safe. For those who prefer old-school payment methods, we offer cash on delivery across specific cities, where one of our Red Roses Flower agents shall visit you and collect the amount with a collection fee added to your order.
Cash on delivery is one of our payment methods. After placing your order, you can either contact us and give us your order number to confirm it, or one of our customer care team will contact you. In case you’re unreachable or unresponsive after 2 call attempts and sending an email to confirm the gift preparation, the order will be canceled. In case you want to proceed with the same order, please contact our customer care team.
In case you’re digitally challenged or craving human contact, contact us and one of our Red Roses Flower customer care representatives will easily process payments over the phone on your behalf. All you need to do is provide them with your credit card details and go through the necessary security steps that are set out by your bank.
We specialize in providing the right gift for any occasion. You can choose from the freshest flower arrangements, gourmet cakes and treats, bountiful gift baskets, decorative and fun balloons, and much more. We always add new items and exclusive offers so you can find the perfect present.
Some of our flower arrangements are best delivered as hand-tied bouquets, and others are more beautiful when delivered in stunning vases. You can check how your selected flowers come in the product description part. We can also accommodate a request to have a bouquet delivered in a vase instead, simply contact us through one of our support channels, or reach out to our customer care representative through our WhatsApp number on +962798329914.
While we cherish the uniqueness of each individual and item, we understand the importance of delivering what you expect. We strive to ensure that every arrangement mirrors its representation on our website. However, variations in color shades may occur due to seasonal factors. Additionally, as we work with living organisms, substitutions may be necessary if certain items are unavailable from our suppliers. Rest assured, we will promptly communicate any changes to you and discuss alternative options, even if it means selecting a different bouquet altogether.
All of our discount codes can be redeemed either on the website. Simply insert the promotion code at the shopping cart or checkout pages, and you’ll find the “discount code” slot on the right side of the screen, and your total will recalculate automatically after adding your card details.
Only one discount code is valid per order. In case of encountering any system glitch, kindly reach out to adjust the total amount.
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