FAQs
Have questions about flower delivery in Amman? Whether it’s delivery fees, payment options, or same-day service, we’ve answered the most common questions below — organized by topic to help you find what you need fast.
Delivery within Amman costs 3 JOD for orders placed between 9:00 am and 9:00 pm, seven days a week. Orders outside these hours, or outside our standard delivery zones, may incur an additional fee.
We always contact the sender first before disclosing any information. If you prefer to stay anonymous, we’ll do our best to keep your identity private unless the situation requires escalation.
Of course! As long as you can provide a correct mobile number, we’ll contact the recipient directly to arrange the best time and location — while keeping your surprise intact. You can also share a Google Maps link instead of a full address, and we’ll take it from there.
We’ll contact you again to help track down the recipient through an alternative location or contact number. Red Roses Flower will do everything possible to get your gift to them, without spoiling your surprise.
Yes — we offer express 2-hour delivery across Amman for orders placed within business hours (9:00 am–9:00 pm). Simply select the express option at checkout.
We deliver across Amman, as well as Irbid, Jerash, Salt (As-Salt), Madaba, Zarqa, and Queen Alia International Airport. Delivery fees and timing outside Amman may vary — contact us on WhatsApp at +962798329914 to confirm coverage and cost for your area.
Yes, we deliver seven days a week — including Fridays and most public holidays — from 10:00 am to 11:00 pm.
We offer a range of secure online payment options, including Visa and MasterCard. For those who prefer traditional methods, cash on delivery is available across specific cities — a Red Roses Flower agent will collect payment on delivery, with a collection fee added to the order.
Yes, cash on delivery is one of our payment methods. After placing your order, either contact us with your order number to confirm it, or wait for our customer care team to reach out. If we’re unable to reach you after 2 call attempts and a confirmation email, the order will be canceled — contact customer care to reinstate it.
Prefer to speak with someone directly? Contact us and one of our customer care representatives will send you a secure payment link to complete your order — no need to share your card details over the phone.
We specialize in providing the right gift for any occasion. Choose from the freshest flower arrangements, gourmet cakes and treats, bountiful gift baskets, decorative balloons, and live plants. We’re always adding new items and exclusive offers so you can find the perfect present.
Some of our flower arrangements are best delivered as hand-tied bouquets, while others are more beautiful in a vase — check each product’s description for how it’s delivered. Want a bouquet in a vase instead? Just contact us through WhatsApp or your preferred support channel.
We work hard to ensure every arrangement matches its representation on our website. That said, since we work with living flowers, slight color variations may occur due to seasonal factors, and occasional substitutions may be necessary if a specific item isn’t available from our supplier. We’ll always let you know about any changes in advance and discuss alternatives with you — even a different bouquet altogether, if needed.
We work hard to ensure every arrangement matches its representation on our website. That said, since we work with living flowers, slight color variations may occur due to seasonal factors, and occasional substitutions may be necessary if a specific item isn’t available from our supplier. We’ll always let you know about any changes in advance and discuss alternatives with you — even a different bouquet altogether, if needed.
To redeem a discount code, simply enter it in the “Discount Code” field at the cart or checkout page. Your total will update automatically once the code is applied.
Only one discount code can be applied per order. If you run into any issue applying your code, contact our customer care team and we’ll help sort it out.
Yes, we do! Make sure to register with us to stay updated on our latest offers and seasonal promotions. New subscribers can also use the code redroses at checkout for 10% off their order.