Terms and conditions

Customer Service
Shipping & Delivery
Privacy & Security
Returns & Replacements
Refund Policy
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information
Shipping & Delivery
Same-day delivery is available within Amman, and if the product is ordered before 5 pm, and next day for other cities.

Customer Service

We are committed to providing exceptional customer service and high-quality products.

Shipping & Delivery

  • Amman: Same-day delivery is available if the order is placed before 5 pm.

  • Other Cities in Jordan: Orders are typically delivered the next day.

  • If exact flowers or containers are unavailable, our florists will create a bouquet of equal or higher value with the freshest flowers.

Cancellations

  • Orders may be cancelled within 24 hours of placement if not yet delivered.

  • Cancellation requests after dispatch or within 24 hours of the requested delivery time may be subject to a 20–100% charge depending on the product and delivery status.

Return & Replacement Policy – Updated

  • Return Window: Customers may return eligible products within 14 days of delivery.

  • Product Condition: Returned items must be new, unused, and in their original packaging (except for fresh flowers and perishable gifts—see exceptions).

  • Return Method & Cost:

    • Returns can be made in store or by courier.

    • If the item is defective or incorrect, return shipping is free.

    • For non-defective returns, the customer may pay return shipping and a restocking fee of up to 20%.

  • Refund Processing: Refunds will be issued within 5–7 business days to the original payment method or as store credit.

  • Exceptions:

    • Fresh flowers, custom arrangements, and perishable items are generally non-returnable once delivered, but we guarantee satisfaction. If you are not happy with your bouquet, contact us within 24 hours with a photo, and we will offer a free replacement of equal or greater value.

Refund Policy

  • We offer a 100% Customer Satisfaction Guarantee.

  • If your order is not as described or arrives damaged, please contact us within 24 hours for a replacement or refund.

  • Refunds will be processed through the original mode of payment or issued as store credit if preferred.

Privacy & Security

We value your privacy. We never sell or rent customer data. All credit/debit card details and personally identifiable information are securely processed and not stored, sold, shared, or leased to any third parties.

Data Collection & Use

We may collect personal information (name, email, address, phone, payment details) voluntarily provided by users to process orders and improve our services. We may also collect non-personal data (browser type, device info, etc.) for analytics.

Cookies

Our site uses cookies to enhance your browsing experience. You may disable cookies, but some site functions may not work correctly.

Payment & Pricing

  • Payments are accepted online using Visa and MasterCard in USD and JOD.

  • Promotional coupons or discounts may be offered and can be applied at checkout.

Viewing Orders & Account Updates

  • Customers can log in to view or update their orders and account details anytime.

Governing Law

All purchases and disputes are governed by the laws of Jordan.

Contact

If you have questions about these Terms & Conditions or our Privacy Policy, contact us:
Email: sales@redrosesflower.com
Phone: +962 7 9832 9914

This document was last updated on June 24, 2023